PACKAGING

We check every shipment carefully, we pack using top quality mailing materials. Items are packed as compact as possible for ensuring best protection of your order in transit. The goods we send will be sent in discreet packaging.

FAST

Once your order has been dispatched from our warehouse, delivery is usually next day, however please allow 5 working days (5-7 working days for International Customers) before contacting us, as sometimes it will take a while for the Post Office to deliver, or indeed fail to deliver and return the item/s to us.

ROYAL MAIL SPECIAL DELIVERY

Royal Mail offers guaranteed next day delivery of urgent and important items, almost anywhere in the UK. It is our fastest and most flexible collection and delivery service. In order to benefit from the Next Day delivery, place the order before 1pm and make sure that your delivery address is valid and complete.

INTERNATIONAL DELIVERY

We ship to most international destinations (North America, Europe. Asia, Australia). We use multiple services such as Royal Mail, DPD and Fedex to make sure your orders arrive for you.

GUARANTEED SERVICES

Above mentioned service guarantee promises customer satisfaction unconditionally, without exceptions. Customers can return a product at options(major fault in product, received different product than ordered, damaged or incomplete delivery), a replacement, a refund, or a credit. Our products are designed to be straightforward. A call or visit to our website makes it easy to find a products that’s right for you. We aim for the same clarity with our bills. We provide invoices for each and every successful delivery or refunds. We do not however offer any further indemnities or insurance in cases of delivery delays.

OFFERS ON PRODUCT
You choose the item by placing it in your shopping cart, We will provide you the best offers on our products, We are charging less as much as possible for delivery outside UK. So, It’s a great deal for customers outside UK. The delivery cost is computed on the total size, weight and value of your order. There are no hidden add-ons or extra costs for the products purchased on our site.

Age-Restricted Product Delivery

Cigee sells age-restricted vaping products.

Customers must be:

• 18 years or older.
• Legally permitted to purchase vaping products within their location.

By placing an order on our website, customers confirm that they meet the required legal age for purchasing vaping products.

DELIVERY PROCESS

Once your order has been confirmed it will be dispatched from our warehouse,some orders are sent using a service with tracking ability, delivery is usually next day, however please allow 5 working days (5-7 working days for International Customers) before contacting us, as sometimes it will take a while for the Post Office to deliver, or indeed fail to deliver and return the item/s to us.

Delivery times cannot be guaranteed, they are estimates. Deliveries are generally made between 9am and 6pm. We take no responsibility for delays or non-delivery if the address or postcode supplied is not correct.

Age Verification

To comply with legal requirements, Cigee may perform age verification checks during the purchasing and delivery process.

Age verification may include:

• Confirmation of age during checkout.
• Request for valid photographic identification.
• Courier age verification checks upon delivery where applicable.

If a customer's age cannot be verified, Cigee reserves the right to:

• Cancel the order.
• Refuse dispatch.
• Prevent delivery.

Restricted Locations & Product Availability

Certain vaping products may be subject to restrictions depending on local laws and regulations.

Cigee reserves the right to:

• Restrict product availability.
• Cancel orders.
• Refuse shipment where required by law.

Customers are responsible for ensuring that products purchased are permitted within their location.

Delivery Requirements

For age-restricted products:

• The recipient must be aged 18 years or older.
• The courier may request valid identification before completing delivery.
• Delivery may be refused if acceptable proof of age cannot be provided.

Customers are responsible for ensuring that an eligible adult is available to receive deliveries where required.

REFUNDS & RETURNS

If your delivery is damaged or incomplete, please contact us or call us on 01865-856-903 within 7 working days.

We will arrange for a replacement or we will refund the cost of the item.