Refunds and Returns Policies

If you are unhappy about one of the purchases you made on our website, we are here to help you fix any issue. You can always opt for a replacement or a refund, as long as you follow our fast and easy Return Policy. Your satisfaction matters the most for us.


Return Policy


Our policy lasts for 30 days. Unfortunately, we will not be able to offer you a refund or an exchange if 30 days have gone by since your purchase.

The following rules sets out which situations warrant a return, and what we will do about it:
Rule 1:
To complete your return, we require a receipt or proof of purchase. This requires an order number and confirmation of the address.

Rule 2:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Rule 3:
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Don’t send us products which are not supplied by us (e.g. goods not supplied by us). We are not responsible for them  to kind of repair or return.

The warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.

 

Damaged/Defective Product

As soon as you realize there’s a problem with your product, stop using it. We take no responsibility if you continue to use it after you know there’s a problem.

If the product is within its guarantee period, check to see if the guarantee offers a refund in the circumstances you are in.

Contact support@Cigee.com and tell about the problem. Tell them that you want to ‘reject’ the item and get your money back. If you are outside the 30-day right to reject, you  have to give the retailer one opportunity to repair or replace any goods which are of unsatisfactory quality, unfit for purpose or not as described.

If it doesn’t, you could still contact the manufacturer explaining the problem and asking if it will give you a refund.


Exchanges (If applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@Cigee.com and send your item with your order number to: Morris & Green Ltd. 15 Station Field Industrial Estate, Kidlington, Oxfordshire, United Kingdom.


Missing or late refunds (If applicable)

If you haven’t received a refund yet, first check your purchase account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@cigee.com


Shipping Returned items

For returns, please send the items to:


Morris & Green Ltd. 15 Station Field Industrial Estate, Kidlington, Oxfordshire, United Kingdom.

Please use standard postage for any faulty items this can be reimbursed. Any special form of delivery will not be reimbursed.

You will be responsible for paying for your own shipping costs for returning your item for exchanges and non-faulty product issues. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


What we do next?


We will sent you an email notifying that we have received the item(s), we will try to ship you the return in one business day after receiving (for United Kingdom).
Depending on your choice, we will send you a new product, as a replacement, or we will provide you with the refund in 5 business days.

Although you don’t have to give any clarification, we will try to know why you are not satisfied with the product you have purchased, to avoid further disappointment.

Morris & Green Ltd. 15 Station Field Industrial Estate, Kidlington, Oxfordshire, United Kingdom.